Shipping policy

Shipping Policy

Last Updated: October 12, 2026

At SolarMyWay, we are committed to providing reliable and efficient shipping services for solar panels, microinverters, solar kits, batteries, and related solar equipment throughout the United States.

Please review our shipping policy before placing an order.

1. Shipping Locations

SolarMyWay ships to eligible addresses within the contiguous United States (48 states).

Shipping to Alaska, Hawaii, Puerto Rico, and other U.S. territories may require a special quotation and is subject to product and carrier availability.

We do not currently offer international shipping.

2. Shipping Methods

Shipping methods depend on product size, weight, destination, and handling requirements.

Solar Panels and Oversized Equipment

Solar panels, palletized products, and oversized equipment are generally shipped via Less Than Truckload (LTL) freight carriers.

Freight shipments may require specialized packaging, palletization, and delivery arrangements.

Microinverters and Accessories

Smaller items, including microinverters, cables, and accessories, are generally shipped through UPS or other approved parcel carriers.

Batteries and Energy Storage Equipment

Battery shipments may require specialized freight services due to their size, weight, and applicable transportation regulations.

Shipping availability and costs may vary depending on battery specifications and destination.

3. Shipping Rates

Shipping charges are calculated based on product dimensions, weight, quantity, shipping destination, and carrier requirements.

Available shipping rates will be displayed at checkout whenever possible.

For orders requiring specialized freight arrangements, SolarMyWay will provide a shipping quotation for customer approval before the order is finalized.

Shipping is not free unless expressly stated on the applicable product page or during checkout.

Additional charges may apply for residential freight delivery, liftgate services, limited-access locations, or special handling. Any required additional charges will be disclosed for customer approval before being incurred.

4. Minimum Solar Panel Orders

Certain solar panel products require a minimum purchase quantity of 10 panels due to freight transportation and packaging requirements.

Minimum order quantities may vary by manufacturer and product.

Applicable minimum quantities will be displayed on individual product pages.

5. Order Processing

Orders are processed after payment confirmation and product availability verification.

Processing times may vary depending on supplier inventory, product type, and warehouse location.

Some products are shipped directly from our distribution partners or manufacturers.

If an item is unavailable or an order cannot be shipped within the communicated timeframe, we will contact the customer with available options in accordance with applicable law.

6. Estimated Delivery Times

Delivery times vary based on shipping method, product availability, carrier schedules, and destination.

Estimated transit times may be provided during checkout or after order confirmation.

Freight shipments may require additional time for scheduling and delivery appointments.

All delivery estimates are subject to carrier operations, weather conditions, and other circumstances beyond our reasonable control.

We comply with applicable U.S. requirements concerning shipping estimates, delays, customer consent, and refunds.

7. Freight Delivery Requirements

LTL freight shipments may require the recipient to be available for a scheduled delivery appointment.

Customers should ensure that the delivery location is accessible to commercial freight vehicles.

Freight deliveries may be curbside only unless additional delivery services have been arranged.

Liftgate services, residential delivery, and other special handling requirements should be identified before shipment.

Customers are responsible for providing accurate delivery information and notifying SolarMyWay of any access restrictions before shipping.

8. Damaged or Missing Shipments

We strongly recommend inspecting all shipments immediately upon delivery.

For freight deliveries:

Inspect the pallet, packaging, and visible product condition.
Photograph any visible damage before unpacking when possible.
Note visible damage or missing items on the carrier's delivery receipt.
Retain all packaging materials and shipping documents.
Contact SolarMyWay promptly at info@masterprous.com.

If concealed damage is discovered after delivery, contact us as soon as possible and provide supporting photographs.

We will review the issue and coordinate an appropriate resolution with the carrier or supplier.

Failure to identify damage at delivery does not automatically eliminate any rights or remedies available under applicable law.

9. Incorrect Shipping Information and Failed Deliveries

Customers are responsible for providing accurate shipping addresses and contact information.

If an incorrect address or an unavailable delivery location results in additional carrier charges, customers may be responsible for reasonable additional costs caused by their error, where permitted by law and disclosed before being charged.

If a shipment is returned to the sender due to unsuccessful delivery, we will contact the customer to discuss reshipment or other available options.

10. Shipping Delays

Although we make reasonable efforts to fulfill orders promptly, delays may occur due to inventory availability, carrier operations, weather, or other circumstances.

If a shipment is delayed beyond the applicable shipping commitment, we will provide notice and available options in accordance with U.S. consumer protection requirements.

11. Returns and Return Shipping

Solar panels are generally designated Final Sale for change-of-mind returns.

Eligible microinverters and accessories may qualify for returns within 30 days of delivery, subject to our Return & Refund Policy.

For approved non-defective returns, return shipping costs are the customer's responsibility.

For damaged, defective, or incorrectly shipped products, SolarMyWay will provide an appropriate remedy, including covered return shipping where required.

Please review our Return & Refund Policy for complete details.