Return & Refund Policy

Last Updated: October 12, 2026

At SolarMyWay, we are committed to providing high-quality solar equipment and a transparent shopping experience. Please review our return and refund policy carefully before placing an order.

1. Solar Panels – Final Sale

Due to their size, weight, specialized packaging, and freight shipping requirements, all solar panel purchases are considered Final Sale.

Solar panels cannot be returned or exchanged due to a change of mind, incorrect quantities ordered, or customer ordering errors.

This restriction does not apply to products that arrive damaged, defective, or incorrect, or where a return or other remedy is required by applicable law.

2. 30-Day Returns – Eligible Products

We accept return requests within 30 days of delivery for eligible products, including microinverters and accessories.

To qualify for a return:

• Products must be unused, uninstalled, and in their original condition.

• Original packaging, accessories, manuals, and documentation must be included.

• Proof of purchase is required.

• Prior return authorization from SolarMyWay is required.

Products that have been installed, modified, or damaged through misuse are not eligible for standard change-of-mind returns.

Solar kits containing solar panels may be subject to Final Sale restrictions, which will be disclosed on the applicable product page before purchase.

3. Return Shipping Costs

For approved returns due to a change of mind or customer ordering error, the customer is responsible for all return shipping costs.

Original shipping charges are non-refundable for change-of-mind returns.

For damaged, defective, or incorrectly shipped products, SolarMyWay will provide an appropriate resolution, including covered return shipping when necessary, at no additional cost to the customer where required.

4. Restocking Fees

Approved returns of non-defective products may be subject to a restocking fee of up to 15% of the product purchase price.

Any applicable restocking fee will be disclosed during the return authorization process.

Restocking fees do not apply to returns resulting from our shipping errors or to remedies where such fees are prohibited by law.

5. Damaged or Incorrect Shipments

Customers should inspect their orders upon delivery.

If your shipment arrives visibly damaged:

• Take photographs of the product and packaging.

• Note visible damage on the carrier's delivery receipt when possible.

• Keep all original packaging and shipping materials.

• Contact SolarMyWay as soon as possible at info@masterprous.com.

For freight deliveries, we strongly recommend inspecting the pallet and packaging before signing the delivery receipt.

We will review the issue and work toward an appropriate replacement, refund, or other applicable remedy.

Failure to report damage immediately does not waive any rights provided by applicable law.

6. Defective Products and Manufacturer Warranties

Many products sold by SolarMyWay include manufacturer warranties.

Warranty coverage, duration, and eligibility vary by manufacturer and product.

If a product develops a defect, please contact info@masterprous.com for assistance with the applicable warranty or product issue.

Manufacturer warranties do not replace any rights or remedies available under applicable consumer protection laws.

7. Order Cancellations

Orders may be canceled before shipment, provided they have not entered a non-cancelable fulfillment or supplier processing stage disclosed to the customer.

Once an order has shipped, the applicable return policy will apply.

Please contact info@masterprous.com as soon as possible if you need to request a cancellation.

8. Refund Processing

Once an authorized return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method, less any applicable and previously disclosed return shipping or restocking charges.

The time required for funds to appear in your account depends on your payment provider or financial institution.

9. How to Request a Return

To request a return or report a product issue, please contact SolarMyWay.

Email: info@masterprous.com

Website: https://solarmyway.com

Please include your order number, product details, reason for the request, and photographs when applicable.

All returns require prior authorization. Please do not send products back without receiving return instructions.

10. Your Consumer Rights

Nothing in this policy limits or excludes any consumer rights or remedies that cannot legally be waived under applicable federal or state law.